Frequently Asked Questions

Most orders are processed within 3 business days and shipped via either FedEx for the Back Supporter and Four Seasons collections or via free white glove delivery service for all other collections. FedEx delivery typically takes between 5-8 business days depending on your location. White glove delivery service can take between 5-10 business days depending on your location.

Yes, we offer free standard shipping on all mattress orders within the continental United States. Additional charges may apply for Alaska, Hawaii, or international destinations.

Scheduled delivery is available in select areas. During checkout, you’ll be able to choose from available delivery windows if applicable.

We offer FREE white glove service, which includes in-home setup on all collections with the exception of Back Supporter and Four Seasons, which are shipped via FedEx.

On our white glove delivery you can pay a $75 fee to have your old bedding removed.

We accept Visa, MasterCard, American Express, Discover, Shop Pay, Apple Pay, and Google Pay.

Yes, all transactions are encrypted using SSL technology. We never store your credit card details on our servers.

Absolutely. We offer financing options through Shop Pay allowing you to pay over time with no hidden fees.

All Spring Air mattresses come with a limited manufacturer’s warranty, covering defects in materials or workmanship for up to 10 years.

The warranty covers sagging, broken coils, and other structural defects not caused by misuse or improper foundation support.

Email us at customerservice@springair.com. Please include proof of purchase and photos of the issue.

No, our mattress warranties apply only to the original purchaser and are not transferable.

Once your order ships, you’ll receive an email with a tracking number and link. You can also log in to your account to view order status.

If it’s been more than 4 days since you placed your order, contact our support team to check the status.

You may cancel or modify your order within 8 hours of placing it. Contact support as soon as possible to request changes.

Contact our team within 48 hours of delivery. We’ll arrange a pickup and send the correct item promptly.

At Spring Air, we understand that choosing the right mattress is a personal
decision—and we’re committed to helping you get it right. That’s why we offer
our 100-Night Risk-Free Trial, a return policy built to ensure your
complete satisfaction and peace of mind.

Every Spring Air mattress purchased through our website comes with a 100-night risk-free trial period. Sleep on it in your own home, under real conditions. If (during the first 90days) you’re not happy with your mattress all you need to do is reach out to our customer service department at customerservice@springair.com and we will work with you to initiate the return. Terms and conditions below:

• 30-Night “initial-adjustment” window before any return can begin
• Limit of ONE trial return per household (rolling 12 months)
• Single trial allowed; the clock does not restart
• $199 logistics fee on any pickup
• Box must be opened within 30 days & mattress rotated during trial
• Mattress must be in like new condition; clean, unstained, odor-free
• Adjustable bases, pillows, sheets, and mattress protectors not eligible for trial
• Clearance products or products purchased at non advertised prices not eligible for trial
• Spring Air reserves the right to decline trial eligibility or pickups when internal records show a prior return from the same household or customer within the last 12 months

Use a mattress protector, rotate your mattress regularly, and avoid bending or folding to prolong lifespan.

Spring Air mattress covers are not removable or machine washable unless otherwise noted. Spot clean only with mild detergent.

We offer:

• Twin (38"x75")
• Twin XL (38"x80")
• Full (54"x75")
• Queen (60"x80")
• Eastern King (76"x80")
• California King (72"x84")

Yes, most Spring Air mattresses are compatible with adjustable bases. Please check the product specs for confirmation.