Thank you for purchasing a Spring Air Product. We have received your request for claim assistance and we are sorry you are experiencing a problem with your purchase.
This package is designed to provide you with information that pertains to Spring Air warranty coverage. Please review and complete all information requested on the Service Request Form. If the form is incomplete, it will be returned to you along with a request for further information.
Please read the following along with your manufacturers warranty before filling out the service request form:
- Body imprints or indentations in the mattress do not indicate a structural weakness or breakdown of the coil unit. Rather, imprints are a normal occurrence of the mattress, and are an indication that the upholstery layers are conforming to ones body contours.
- Squeaks or noises most often originate from the bed frame, headboard, or footboard. *Remove the mattress and foundation from the bed frame. Check the frame by pushing down in several locations to locate the noise. If the noise cannot be located, replace the foundation on the frame and repeat test. Finally, place the mattress and repeat the test.
- Service Fee:
Spring Air may elect to repair your product. In that event you are responsible for transportation fees to and from the factory. Your 2 options are:
- Spring Air will help in finding transportation; the fee will be determined by delivery service.
- You may bring the defective product to the Spring Air factory at an agreed upon time and receive
same day repairs. This option will avoid all transportation fees.
Please Note: Under the guidelines of the Spring Air limited warranty, the purchaser is responsible for all transportation costs.
Please be sure to enclose a photocopy of your sales receipt or your claim CANNOT be processed. Warranty coverage will not apply without proof of purchase as stated in the warranty pamphlet distributed with your bedding.
When you have completed the form, please return to your servicing factory.
Once your Service request form is received, it will be reviewed by our department and processed. You will have a response within seven business days.
Thank you for your cooperation.